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Service Level Agreements

From time to time every website needs a bit of looking after, so it's important to know that anytime yours needs a bit of attention, we've got your back and can be there for you, anytime of any day. That's where our web SLA Support contracts come in.

We tailor our website Service Level Agreements based on the size, complexity and functionality of your site. They can include a range of services that fit your needs such as:

  • Guaranteed first response time for an agreed number of users.
  • Telephone / Instant Messaging support.
  • Housekeeping (where we oversee your website on a daily, weekly, fortnightly or monthly basis and make corrections to content formatting, grammar and spelling issues, automatically for you).
  • Retainers (an agreed amount of time set aside each month for regular monthly updates - e.g. managing news / events / portfolios / testimonials, optimising images for the site or managing your content for you).
  • Domain name (DNS) management.
  • Out of hours emergency lines

Every Service Level Agreement is different and we make sure your needs are covered.  For made-to-measure support, call us today on 01234 522195.