Service Level Agreements

Every website needs updating or modifying from time to time. It could be anything from correcting a typo to launching a timed press release at midnight. Whatever or whenever you need it, it's good to know that your not alone - we've got you covered.

Our highly rated SLA Support contracts are specifically tailored to ensure anything you need is no more than a call, email or a Skype message away. Simple, straightforward and completely stress-free!

We tailor our Service Level Agreements based on the size, complexity and functionality of your site. They can include a range of services that include:

• Guaranteed first response times for all enquiries.
• Telephone / Instant Messaging support.
• Totally unlimited CMS Support as standard.
• Housekeeping (where we oversee your website on a daily, weekly, fortnightly or monthly basis and make corrections to content formatting, grammar and spelling issues, automatically for you).
• Retainers (an agreed amount of time set aside each month for regular monthly updates - e.g. managing news / events / portfolios / testimonials, optimising images for the site or managing your content for you).
• Domain name (DNS) management.
• Out of hours emergency numbers

That's not all. Everyone is different, so we can include as many additional services as you need. From content writing to Pay-Per-Click Google ad campaign management, a Service Level Agreement from 1WL is created around what you want, so everything is covered, not just your website.

For made-to-measure support, call us today on 01234 522195.
 

Want just CMS Support on its own?

Then get in touch about our support contracts!

These are a cut down version of an SLA which comes at a lower price, but still gives you access to our phone CMS support during standard office hours. This is perfect for those who don't need the rapid response, out-of-hours support, prioritised work, or any of the other bells and whistles our SLAs' offer.

Our website support contracts are perfect for anyone with a smaller site that isn't mission critical to their business. You get the peace of mind of knowing that whatever you need to update content, our support team are only a call away if you need them.